Tue Mar 24, 2009
A tale of woe...At the end of last month I ordered some saddlebags for my motorcycle. I got them today. Let me tell you the tale... I had been searching around for several months trying to decide on which bags I should buy. I finally decided on the Edge Leather Model 108L bags. More searching, and I found a place that would give me 10% off the bags if I bought the brackets I wanted from them as well. It came out to be the lowest price I could find, so I placed the order on February 27th about 9 am. They shipped that same day via ground shipping. On March 5th my package arrived. I noticed it was shipped directly from the manufacturer, no problem. Then after a few minutes I noticed something. They were the wrong bags. I held in my hands the standard Model 108. Looks exactly the same, but missing the lock. It was a significant bit more for the locking model, and that is what I wanted. I looked at the invoice and it listed the standard 108. So the guys I ordered from screwed up and ordered the wrong bag from the manufacturer. So I called their customer service. It was completely automated and said if I hadn't already I needed to fill out the online return form and wait 2 days for them to "process" it. I'm thinking that is bull already and getting pissed off. I submitted it on the afternoon of the 5th. Well I wait. And wait. On the 11th I still hadn't heard anything (4 business days), so I called them back, finally got to a live person and expressed my frustration. She assured me she would contact their returns department and make sure they were working on it. Wait. Wait. Called back on the 13th. WHAT THE ____! She told me the same story again, I told her I thought their customer service was a complete joke, the worst I've ever seen, and mentioned I'll go talk to my credit card company about reversing the charges. 15 minutes later I had an email from them. It told me basically the same thing. So I waited. On Tuesday the 17th I got another email saying it had been processed and included a return label. On the 18th they actually shipped (again from the manufacturer, but no big deal there). I waited until I had a tracking number from UPS before shipping the other ones back. They finally arrived today. I'm now going to make it my mission in life to share this story and put these guys out of business. Their customer service was a complete joke, and they don't deserve business from anyone. So that is the tale... I will say though I'm very impressed with the product from my initial viewing. We'll see how they work out over time. But I got them all mounted up after work today, and can't wait to try them out! Pictures in my gallery here! No feedback yet |